Customer Experience Associate

Job Summary:

Joining Nike means becoming a member of a diverse and inclusive team that provides avenues for personal growth and professional development, all within a laid-back work environment where you are encouraged to be authentic. Additionally, with a substantial employee discount and a top-tier benefits package, we are confident that you will have a positive experience here

If you are passionate about leading others and have a love for the retail industry, the Nike Coach role may be the right choice for you. We are dedicated to providing an exceptional experience for our Nike team members and customers, and the Coach position is instrumental in achieving this goal. Your understanding of store operations brings clarity to your team, and your ability to motivate peers and oversee reports produces positive results.

Roles and Duties:

• Focusing on selling and service allows us to create exceptional consumer experiences that are defined by encouragement, connection, and a thorough grasp of the products we offer.
• Team and Culture: Gives importance to teammates by recruiting, developing, and keeping essential talent.
• Upholds a safe, organized, and efficient workplace environment through operational excellence.
• Visual merchandising is all about creating intentional stories that celebrate sport and fashion.
• Digital: Enhances and nurtures the correlation between online and offline services by implementing in-person instruments.

Qualifications:

• A history of three years in retail operations and customer service
• Twelve months of leadership involvement
• Evidenced proficiency in attracting, structuring, and steering high-caliber teams
• Enthusiasm for connecting with clients and motivating them to sign up for Nike Membership benefits
• Being digitally literate involves the desire to learn and swiftly adjust to the evolving needs of technology
• Being open to working a mix of morning, evening, weekend, and holiday shifts in line with the business needs
• The job necessitates individuals to have the physical capability to rotate, bend, stoop, stretch, climb a ladder, and stand for extended periods, with or without necessary support.
• Aptitude for English communication
• It is preferred for applicants to hold a high school diploma or GED, and having completed post-secondary education would be an asset

Benefits:

Our unwavering dedication to investing in our employees' growth extends to all areas of their lives, encompassing both their professional development and personal fulfillment. We are committed to helping every individual within our organization reach their utmost potential.

About Nike:

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

EEO Statement:

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

The company values inclusivity and does not discriminate based on gender expression.