Customer Support Associate

Job Summary:

As a member of Nike, you'll be part of a diverse & inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and an overall benefits package that's among the best around, we're pretty confident you're gonna love it here!

If you love leading people and have a passion for retail, then the Nike Coach position is right up your alley. We're here to deliver a premium experience for our Nike teammates and our consumers, and a Coach plays a vital role in making this happen. Your understanding of store operations brings clarity to your team, and your ability to empower peers and direct reports gets results.

Roles and Duties:

• Our dedication to selling and service serves as the focal point of our business strategy, aimed at facilitating a seamless consumer journey imbued with encouragement, connection, and product expertise.
• Focusing on team and culture means making sure teammates are a priority through hiring, developing, and retaining crucial talent.
• Encourages the maintenance of a safe, well-managed, and productive workplace through operational excellence.
• The essence of visual merchandising is in creating intentional narratives that showcase the synergy between sport and style.
• Digital: Enhances and grows the connection between online and offline services with in-store tools.

Qualifications:

• Three years of employment in roles related to retail and consumer service
• A year spent in a leadership capacity
• Proved ability in enrolling, constructing, and heading high-performance teams
• Eagerness to interact with customers and inspire them to become Nike Members
• The core of digital literacy is the enthusiasm to learn and swiftly adapt to the technological necessities
• Demonstrating adaptability and willingness to work mornings, evenings, weekends, and holidays based on the business demands
• Successful candidates should be capable of twisting, bending, squatting, reaching, climbing a ladder, and standing for extended periods with or without needed adjustments.
• Proficient in the use of English for communication
• The ideal candidates will have a high school diploma or GED; however, completion of post-secondary education will also be taken into consideration

Benefits:

We believe in providing continuous support and resources to our employees to help them realize their full potential, both in their professional roles and personal lives. Our commitment to their growth extends to various aspects, such as transportation and financial well-being.

About Nike:

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

EEO Statement:

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

Age, sexual orientation, and gender identity are not factors in the fair treatment of applicants at NIKE, Inc.